Refund policy
We want you to be delighted with every purchase you make with Black Sheep Interiors however, if on the rare occasion you are not completely satisfied with your item, you can return it to us under the following terms and conditions:
INSTORE PURCHASES
Unwanted purchases
Please return your item directly to store, unused and in its original condition (as it was bought) together with proof of purchase within 30 days of purchase in order to qualify for an exchange or full refund.
Refunds will be made to the card the original payment was made on, and cannot be made to a separate card or in cash due to fraud prevention and money laundering regulations. If payment was made in cash, a cash refund will be offered. Larger cash refunds will need to be pre-arranged with the store the items are being returned to.
Discontinued / Ex-display items (in-store only)
Discontinued or ex-display items are neither returnable or refundable.
Faulty items
On the rare occasion that you may find your item develops a fault, please return the item directly to our store within 30 days of purchase together with proof of purchase and we’ll either exchange or refund it for you.
ONLINE PURCHASES
Unwanted purchases
Any unwanted purchases made on-line can be returned within 30 days for a full refund of the items returned (exchange is not available for on-line purchases).
For any returns, please contact us in advance using info@blacksheepinteriors.co.uk detailing the order number and reason for return.
Please note that the delivery cost is non-refundable if paid.
Once the item is received by the returns department, it will be inspected and if no issues are identified, the refund will be processed directly back to the payment method used. Please retain a proof of postage until you have received email confirmation of receipt and acceptance of your return.
Faulty or damaged items
In the unlikely event you receive your delivery to find your item to be either faulty or damaged on arrival, please inform us by email within 3 days of receiving the item at info@blacksheepinteriors.co.uk located in the contact us page. A photograph of the faulty / damaged item is required and should be uploaded to your email.
Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty or damaged item without contacting our customer services team first.
Return to a store
Goods bought on-line can be returned to us directly in store if they are unused, in their original packaging and together with proof of purchase within 30 days of purchase for refund of the cost of the goods returned. Refunds can only be made directly to the card on which the purchase payment was made.
